Accessibility

A website you can use.

We aim to make information about Zelo and our services accessible to everyone, including people using assistive technology.

Using this website

  • Navigate using a keyboard, with visible focus indicators and a skip link to the main content.
  • Open the Services menu and page questions without a mouse. Press Escape to close the navigation menus.
  • Resize text and use the responsive layout on smaller screens.
  • Access service information and email links even when JavaScript is unavailable.

Our accessibility approach

We use WCAG 2.2 Level AA as our design and testing target. Checks cover page structure, text contrast, responsive layouts, enlarged text and keyboard interactions.

This is not a claim of independently verified WCAG conformance. A complete manual assessment with screen readers and real devices has not yet been completed. Some combinations of browser and assistive technology may behave differently.

Tell us about a barrier

Email [email protected] if you have difficulty using this website or need information in another format.

Please include the page address, the difficulty you experienced and, if you are comfortable sharing it, the browser or assistive technology you use. Tell us which format or adjustment would help.

Keeping this statement current

We review accessibility when changing the website and use reported problems to prioritise improvements.

Last reviewed: 28 September 2026.